Copyright and reporting illegal content
1. Who we are and what this procedure covers
Yedeni is a hosting service within the meaning of Regulation (EU) 2022/2065 on a Single Market for Digital Services. Users post content that we store and make available to others. We do not monitor that content generally — but we act as soon as we obtain knowledge of illegal content.
This procedure covers all content in Yedeni: user-created recipes, photos, videos, reviews, comments, collections and profiles, as well as content we have taken over from partners.
2. Reporting illegal content (Art. 16 DSA)
Any individual or entity may notify us of content they consider illegal. So that we can process the notice carefully and without follow-up questions, it should contain:
- Reasons why the content is illegal — which right is infringed and on what basis.
- A precise identification of the content, in particular the link to the recipe, review or profile. Inside the app, reporting directly on the content is enough — it is then unambiguously identified.
- Your name and email address. These are dispensable only where your notice concerns offences under Articles 3 to 7 of Directive 2011/93/EU.
- A statement confirming your good-faith belief that the information you provide is accurate and complete.
A notice containing this information gives us knowledge within the meaning of Art. 6(1) DSA. We also process incomplete notices and will ask for missing details where needed.
3. Copyright complaints
For complaints about copyright, trade-mark or personality-right infringement we additionally need:
- Identification of the protected work — which photo, video or text is affected, and where the original can be found (link, publication date, file name).
- Evidence of your standing — that you are the rights holder or act on their behalf (e.g. as an agency or law firm with corresponding authority).
- A statement that the contested use is not covered by you, by a licence, or by a statutory exception.
- Full contact details including a postal address for service.
4. How we proceed
| Step | What happens | Timing |
|---|---|---|
| 1. Acknowledgement | You receive a confirmation with a case reference at the email address provided. | Without delay, normally automated within minutes |
| 2. Assessment | We assess the notice diligently, non-arbitrarily and objectively. For legally difficult questions we obtain legal advice. | Normally 7 days; immediately for manifest infringements and where life or limb is at risk |
| 3. Decision and statement of reasons | You and — where a measure is taken — the affected person receive a reasoned decision with information on remedies. | Together with the decision |
| 4. Implementation | If the notice is well-founded we remove the content or restrict its visibility and, where appropriate, take account-level measures. | Immediately after the decision |
Automated systems assist us with detection but never make the final decision to remove content or suspend an account. A human always decides on such measures.
5. Statement of reasons (Art. 17 DSA)
Where we take a measure against content or an account, we inform the affected person of:
- the measure taken and whether it is limited in territory or time
- the facts and circumstances relied on, including whether the measure follows a notice or our own review
- whether and to what extent automated means were used
- the legal basis or the rule in our terms we rely on
- the remedies available
6. Complaining about our decision (Art. 20 DSA)
Both the notifying party and the affected person may complain about our decision — for six months from notification, free of charge and informally at support@yedeni.com or through the complaints function in the app.
We handle complaints promptly, diligently and without discrimination. The decision is taken by a person not involved in the original decision and is not based solely on automated means. If our decision proves incorrect we reverse it without delay — removed content is restored, a suspended account is reinstated.
7. Out-of-court dispute settlement (Art. 21 DSA)
If you disagree with the outcome of our complaint procedure, you may turn to an out-of-court dispute settlement body certified by the competent Digital Services Coordinator. Their decisions are not binding on us, but we engage with the procedure in good faith. In Germany the Bundesnetzagentur has been designated as Digital Services Coordinator and maintains a register of certified bodies.
Recourse to the ordinary courts remains open to you at all times.
8. Misuse (Art. 23 DSA)
If an account frequently posts manifestly illegal content, we suspend our services to that account for a reasonable period after a prior warning. Likewise we suspend the processing of notices and complaints submitted frequently and manifestly unfounded by one person. In doing so we take account of the absolute numbers, the proportion of total submissions, the gravity and the apparent intention.
9. Orders from authorities (Art. 9 and 10 DSA)
Please address orders from judicial or administrative authorities to act against illegal content or to provide information to support@yedeni.com. We confirm receipt without delay and report on the measures taken. We inform the affected person as soon as this is permissible.
10. Transparency report
We publish an annual report on the number of notices received, the number of measures taken, the average handling time and the number of complaints and their outcomes. As a micro enterprise we are exempt from this obligation under Art. 15(2) DSA; we nonetheless report voluntarily once the first full reporting period has closed.
11. Related documents
- Community and upload terms — which content is permitted
- Terms of Service — legal consequences of violations
- Legal notice — contact points under Art. 11 and 12 DSA